Last Updated: December 10, 2019
GoByBus.hk and GoByBus.cn (referred to as 'this website/we') are owned and operated by Goba Solutions Limited, a private limited company registered in the Hong Kong Special Administrative Region (referred to as 'this company'). This website operates under the laws of the Hong Kong Special Administrative Region and is subject to the jurisdiction of the courts of the Hong Kong Special Administrative Region. Services provided within the 'MPay' mobile application are provided by AA Tourism Limited and are subject to the laws of its registered jurisdiction and the jurisdiction of its courts. Anyone accessing and using the services provided by this website should carefully read and agree to all the following terms before use. This company may modify these terms of service at any time without notice, and you must accept the updated terms before continuing to use this website.
Scope of Services
- This website aims to provide you with all the necessary information to make your travel between Hong Kong and mainland China simpler and more convenient, and to help you compare travel options.
- We can display various transportation options and detailed information for you based on your preferences and needs. You can compare these travel options based on operators or other aspects. The order in which the results are displayed does not endorse any specific operator.
- On the results page, we may provide a direct link to take you to the booking page of the respective service provider. On the booking website, you can purchase the corresponding service and make a reservation. The contract for such travel products will be concluded only between you and the respective supplier. Only the terms and conditions of the respective supplier apply. Payment for such travel products will be processed by the supplier through their respective payment system, and any cancellation or modification requests for such bookings must be made directly with the third-party supplier.
- Some service providers authorize the processing of payments and settlements for related products through this company's system. In such cases, you will not be redirected to a third-party booking page, but will make the reservation through the booking page on this website.
- We will ask you to provide traveler information as well as your payment details (processed by external payment service providers). We will then transmit the received booking details and your payment information to the relevant supplier. Ticketing will be conducted by us on behalf of the respective supplier.
- The contract with this website is considered effective upon your payment. You will receive all necessary proof sent together with the invoice. Typically, these are printable tickets with QR codes. In some cases, you may need to exchange them at the station ticket office before departure. Some suppliers allow you to use the service directly with the ticket without the need for exchange; please pay attention to the instructions on the ticket.
- Please verify the accuracy of the information immediately upon receiving the booking confirmation and report any inaccuracies to us promptly for correction.
- When making a booking, you authorize us to select the payment service provider and charge the corresponding travel price (including the specified service fee).
- Except for our negligence, booked products are non-refundable, non-cancellable, and non-changeable. In special cases, if changes or refunds are made at the request of third-party suppliers, a handling fee of fifteen percent (15%) of the face value will be charged.
- This website is not responsible for the availability of bookings or for any travel products performed by third parties.
- This company assumes no responsibility towards you. You hereby acknowledge that this website is not liable for any impact on you, how you interpret or use the content, and what actions you may take. You agree to release this company from all related liabilities. This company is not responsible for whether the data contained on this website or accessed through this website is accurate, compliant with copyright, legal, or appropriate.
- You acknowledge and agree that the services may be provided by other third-party suppliers, and this company makes no representations or warranties as to the accuracy of any description of the services, or whether any advice or recommendation provided or purchased through this website is appropriate.
- This company does not provide any warranties for products provided by other third-party suppliers. This company will make every reasonable effort to accurately record the products and information. The information and prices provided on this website are for reference only. This company is not liable for any direct or indirect losses or damages resulting from any errors or omissions in the information on this website, and will not provide any compensation. This company encourages you to purchase travel accident insurance for more comprehensive coverage.
- This company is not a service provider or operator, but acts only as a system operator. In the event of any accidents during the journey, claims should be made to the relevant service provider and third-party insurance of the vehicle. The arrangements are subject to the relevant service provider, and this company is not involved or responsible for any claims or guarantees.
- Given the limitations of the relevant terms, this company can only be responsible for compensating you for direct losses caused by our inadequate service, up to the total cost shown in your booking confirmation email (regardless of whether the loss is caused by one or more related events).
- When using the services provided by service providers/third-party suppliers, you have already agreed to comply with their regulations regarding service provision, including but not limited to rules for riding, luggage regulations, ticket terms, etc.
- Service providers/third-party suppliers have absolute discretion over the services they provide.
- Protecting your privacy is very important to this company. We are committed to protecting and safeguarding the personal information you provide.
- Simply browsing and downloading files on this website does not result in the collection of any personal identity information.
- This company will not provide, sell, exchange, or rent any personal information you provide to other groups, individuals, or private companies (except for legal investigations by judicial authorities).
- This company will not supply or sell your IP address, location, internet time, and website pages visited for commercial purposes to any organizations other than this company. Such data is used for internal purposes or for analysis by this company's service providers.
- All content on this website is copyrighted by this company, and all rights are reserved. If you believe that our website or the brand of this company is being infringed upon, please notify us.
- If you believe that the information we publish infringes on your copyright, you may notify us in writing (including by email and mail). The notification should include the following information: the copyrighted work you claim has been infringed; the location or link of the material on this website that you claim is infringing, or how we mention or link to the infringing material; your name, address, email address, and telephone number. If your complaint is not properly or completely filled out, we will not process it. Please note that making false statements in your notification may violate copyright law and/or other applicable laws, and may result in you being liable for damages.
- All information (including graphics and text files) on this website is owned by this company (excluding websites linked to externally by this website). Before quoting any information from this website, you should first obtain consent from this company.
- If there is any discrepancy between the translated versions of these terms of service in different languages, the Traditional Chinese version shall prevail.
- In case of any disputes, the final interpretation right belongs to this company.